We at B1G Xtream strive to ensure your complete satisfaction.
If you encounter any technical difficulties or feel the service doesn't meet your needs, even after reaching out to our support team, we offer a hassle-free refund process.
Here's how it works:
Eligibility: You are eligible for a refund within 3 days of purchasing your B1G Xtream subscription. After 3 days, only a 50% refund will be available.
Requesting a Refund:
1. Contact our customer support team via WhatsApp Support.
2. Provide your username, the email address associated with your purchase, and your order number.
3. Briefly state the reason for your refund request (optional, but helpful).
Processing Time: You will receive your refund within 7 business days of your request being approved.
Please note: Once you request a refund, you will be ineligible to re-subscribe to our service in the future.
We value your feedback. While a refund may be necessary, understanding your reasons helps us improve our services for future customers. Feel free to share any feedback you have about your experience.
This revised policy clarifies the timeframe for full and partial refunds, emphasizes the role of customer support in initiating a refund, and mentions the consequences of requesting a refund (eligibility for future subscriptions). It also encourages optional feedback for service improvement.